Exchanges of goods & refunds

You may refund or change your order within 14 days with attached receipt.

Costumer pays all refund costs. If you want to exchange your item one cost is paid by customer and one by the shop.

A refund is only allowed if you attach receipt or other purchase information and a description on why you return garment/ item. The garment/ item is only accepted if it is unused and salable.

We will need account information to make out the payment. We will refund within 7 days after you receive a mail of receiving-confirmation.

Complaint

If you need to file a complaint please send us pictures and explain what is wrong to help us decide if it is a valuable complaint. E-mail us at info@hionlifestore.com

When we have made a decision about your item we will e-mail you so that you can send us your item. When you return your goods it is very important that you attach a note where you:

• ·Explain the reason for complaint.
• ·Receipt or other purchase information.
• ·Name, address, phone or e-mail
• ·Name of your bank, account number.

After we receive your item we will give you a refund within seven working days.

We are not responsible for non approved complaints.   

If you have any questions don’t hesitate to contact us!

Sale

No exchanges or refunds on sale items.